Tuesday, February 6, 2018

Paoay (Ilocos Norte) gov’t gets high ratings in satisfaction survey

Staff reporter

Paoay, Ilocos Norte—The multi-awarded Paoay municipal government garnered high ratings in the Citizen’s Satisfaction Index System (CSIS).

CSIS measures citizens’ satisfaction on the basic services of the government.

The eight basic services in the index are health, education, governance and response, infrastructure and public works, social services, environment, tourism and agriculture.

Conducted by the Mariano Marcos State University (MMSU), the CSIS is a tool designed by the Department of Interior and Local Government (DILG) to measure the satisfaction rates of the people to the LGU on the eight basic services.

Garnering an overall satisfaction rating of 92% from the 150 respondents, Paoay residents expressed full satisfaction with the basic services rendered to them by the municipal government.

MMSI selected the respondents randomly. The respondents underwent a face-to-face interview.

Experts from the MMSU clarified the CSIS is not a competition for LGUs but a yardstick to measure the pulse of the citizenry on the delivery and quality services rendered to them provided by the local government.

As a 2017 national awardee of the Seal of Good Local Governance Award from the DILG, the national competitiveness council included Paoay in the CSIS program.

First term Paoay mayor Jessie Galano said he is thankful to the DILG and the team from MMSU for conducting the research which will serve as their basis in further improving the delivery of government services to people.


The DILG in cooperation with MMSU presented the result of survey conducted to determine the citizen's satisfaction in the services given to them by their local government.

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