Staff reporter
Paoay,
Ilocos Norte—The multi-awarded Paoay
municipal government garnered high ratings in the Citizen’s Satisfaction Index
System (CSIS).
CSIS measures citizens’
satisfaction on the basic services of the government.
The eight basic services in
the index are health, education, governance and response, infrastructure and
public works, social services, environment, tourism and agriculture.
Conducted by the Mariano
Marcos State University (MMSU), the CSIS is a tool designed by the Department
of Interior and Local Government (DILG) to measure the satisfaction rates of
the people to the LGU on the eight basic services.
Garnering an overall
satisfaction rating of 92% from the 150 respondents, Paoay residents expressed
full satisfaction with the basic services rendered to them by the municipal
government.
MMSI selected the respondents
randomly. The respondents underwent a face-to-face interview.
Experts from the MMSU
clarified the CSIS is not a competition for LGUs but a yardstick to measure the
pulse of the citizenry on the delivery and quality services rendered to them
provided by the local government.
As a 2017 national awardee of
the Seal of Good Local Governance Award from the DILG, the national
competitiveness council included Paoay in the CSIS program.
First term Paoay mayor Jessie
Galano said he is thankful to the DILG and the team from MMSU for conducting
the research which will serve as their basis in further improving the delivery
of government services to people.
The DILG in cooperation with
MMSU presented the result of survey conducted to determine the citizen's
satisfaction in the services given to them by their local government.
Comments
Post a Comment