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DILG rates LC as ‘very high’ in citizen satisfaction

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By Dominic B. dela Cruz
Staff reporter

Laoag City—The Dept. of Interior and Local Government (DILG) gave a “very high” rating to the city government in the Citizen Satisfaction Index Survey (CSIS) for 2013.

The results of the survey were announced on July 7, 2014 by the DILG regional office assistant regional director and current officer-in-charge Victoria H. Ramos and Bureau of Local Government Supervision (BLGS) representative Anna Liza Garcia during the utilization conference on the CSIS results held at the Laoag City Auditorium.

Mariano Marcos State University (MMSU) Pres. Miriam E. Pascua also attended the event as MMSU’s Local Research Institute (LRI) conducted the r2013 random survey in all of Laoag’s barangays.

Ms. Ramos congratulated the city government headed by Laoag Mayor Chevylle V. Fariñas for the very high rating.

The DILG official explained the survey was based on eight areas of concerns: health, basic education, social welfare, governance and response, public works and infrastructure, environmental management, agriculture support, and tourism promotion.

The satisfaction index survey aims to generate citizens’ perspectives on the reach and quality of basic public services and provide information handle for citizens to and the civil society to allow an informed engagement in the workings of a local government.

Ms. Ramos disclosed further that the Laoag government’s performance were very satisfactorily in all areas of concerns.

DILG-Ilocos Norte officer-in-charge Roger Daquioag also congratulated the Laoag government as it was also the pilot local government unit in the province for the CSIS.

Laoag City, according to Mr. Daquioag, is the best city in the country in terms of the CSIS results and compared to other cities surveyed.

Mr. Daquioag also stressed that the survey was independently handled by LRI. The MMSU unit also presented the results during the conference.

The LRI said the result of the survey showed that the surveyed gave “very high” rating to the Laoag government in all areas.

Mr. Daquioag also disclosed that of all the areas surveyed, it was only in agriculture support that the city government needs improvement.

However, it was also explained in the conference that the agriculture support was also included in the urban barangays’ survey. There is no agriculture support for most urban barangays in the city as they do not have plantation fields.

The agriculture support result also showed the full support of the city government based on the recent awards given to Laoag’s agriculture office and Laoag farmers.

Ms. Fariñas, for her part, thanked all the agencies concerned for the rating. She also reiterated that her administration is very serious in bringing government services closer to the people.


She pointed out that Laoag’s Rang-ay ti Barangay program primarily aims to bring government to the people and to get the people’s pulse in terms of what they need.          
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