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Batac City gets high ratings in citizen satisfaction index

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By Dominic B. dela Cruz
Staff reporter

Batac City—The seven year old city of Batac garnered high ratings in the Citizen’s Satisfaction Index System (CSIS).

CSIS measures citizens’ satisfaction on the basic services of the government.

The eight basic services in the index are health, education, governance and response, infrastructure and public works, social services, environment, tourism and agriculture.

Mariano Marcos State University (MMSU) professor Lea Ballesteros said the CSIS is a tool designed by the Dept. of Interior and Local Government (DILG) to measure the satisfaction rates of the people to the LGU on the eight basic services.

Relative to this, the DILG commissioned the MMSU thru the Local Research Institute (LRI) for the research through questionnaires in random sampling of Batac residents.

The result of the over-all assessment, Ms. Ballesteros said, showed Batac garnered high rating from its citizens.

In simpler terms, she said Batac residents are fully satisfied with the basic services rendered by the city government.

Ms. Ballesteros stressed that the CSIS is not a competition for LGUs but a yardstick to measure the pulse of the citizenry on the delivery and quality services rendered to them provided by the local government.

Of the 52 top cities nationwide, Batac was included in the CSIS program identified by the national competitiveness council.

City interior and local government officer Janet Duarte thanked the MMSU professors through the LRI in the conduct of research.

Ms. Duarte likewise expressed her happiness with the high rating considering that Batac is one of the top 52 cities nationwide picked for the CSIS program.

She added that the CSIS results show that the current administration headed by Batac Mayor Jeffrey Jubal C. Nalupta satisfies their constituents in the delivery of basic services.

Batac Vice Mayor Ronald Allan M. Nalupta for his part, also thanked to all the people behind the research which gave Batac City an over-all assessment of “high standards in the delivery of basic services”.


Mr. Nalupta said the research serves as a guide for the city and at the same time a challenge to some services which were given lower ratings.
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